Frequently asked questions.
Short answers, with links to the full pages where it matters. Can't find yours? Contact support.
What is BitClock?
BitClock distills the live Bitcoin order book into a single ratio — resting bid depth over resting ask depth — so you can read the market's buy/sell pressure at a glance, on the web dashboard, your phone, or your wrist. See How It Works for the full walk-through.
How much does it cost?
The core reading is free: the live ratio, BTC price, 24h stats, and threshold alerts (alerts need a free account). A subscription adds the ratio's daily extremes (R-HOD / R-LOD) and the live bid & ask depth behind the ratio, with a full history archive coming soon. Final rates aren't published yet — see the Pricing page for the tier shape.
What's in the free tier vs. the subscription?
Free: live ratio, live BTC price, 24h stats (volume, % change, high/low), and threshold alerts with a free account. Subscription: R-HOD & R-LOD daily extremes and live bid & ask depth; a full ratio history archive is coming soon for subscribers.
What data does BitClock collect about me?
As little as possible: no brokerage or exchange credentials, no funds, no behavioral ad trackers. See the Trust & Security page for the overview and the Privacy Policy for the full detail.
Is this financial advice?
No. BitClock is an informational tool. It shows a number derived from public market data and explains what that number has historically reflected — it never tells you to buy, sell, or hold anything. See How It Works and the Terms of Service.
How do I cancel a subscription?
It depends where you subscribed: web (Stripe) subscriptions are managed from your BitClock account's billing page or by contacting support; App Store and Google Play subscriptions are cancelled through your Apple ID or Google Play subscription settings, the same as any other app.
How do I delete my account?
In the app under Settings → Delete Account, or from the Account Deletion page on this site — it works even if you've uninstalled the app.